Quotations about Customer Service
Being on par in terms of price and quality only gets you into the game. Service wins the game.
~Tony Alessandra
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
~Jeff Bezos
Here is a simple but powerful rule - always give people more than what they expect to get.
~Nelson Boswell
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
~Gene Buckley
One of the deep secrets of life is that all that is really worth doing is what we do for others.
~Lewis Carol
If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?
~Dale Dauten
The longer you wait, the harder it is to produce outstanding customer service.
~William H. Davidow
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
~Max DePree
Do what you do so well that they will want to see it again and bring their friends.
~Walt Disney
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
~Peter Drucker
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
~Peter Drucker
Coming together is a beginning.
Keeping together is progress.
Working together is success.
~Henry Ford
Quality, is job one.
~Ford Company
Well done is better than well said.
~Benjamin Franklin
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
~Jerry Fritz
People expect good service but few are willing to give it.
~Robert Gately
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
~Jeffrey Gitomer
Good leaders must first become good servants.
~Robert Greenleaf
The true leaders serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.
~Eugene B. Habecker
If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.
~Penny Handscomb
If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny.
~Dee Hock
The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.
~William James
Mistakes are the portals of discovery.
~James Joyce
Give trust, and you'll get it double in return
~Kees Kamies
Let me pass, I have to follow them, I am their leader.
~Alexandra Ledru-Rollin
Our greatest asset is the customer! Treat each customer as if they are the only one!
~Laurice Leitao
In business you get what you want by giving other people what they want.
~Alice MacDougall
There is place in the world for any business that takes care of its customers – after the sale.
~Harvey MacKay
People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
~Theo Michelson
What we are doing is satisfying the American public. That is our job. I always say we have to give most of the people what they want most of the time. That is what is expected of us.
~William Paley
You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.
~Joe Paterno
Every great business is built on friendship.
~J.C. Penney
You can not always control circumstances, but you can control your own thoughts.
~Charles Popplestown
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
~Donald Porter
Unless you have 100% customer satisfaction…you must improve.
~Horst Schulz
I don’t know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve.
~Albert Schweitzer
There are no traffic jams along the extra mile.
~Roger Staubach
The fruit of SILENCE is Prayer.
The fruit of PRAYER is Faith.
The fruit of FAITH is Love.
The fruit of LOVE is Service.
The fruit of SERVICE is Peace.
~Mother Teresa’s Business Card
Our life is frittered away by detail. Simplify, simplify!
~Henry David Thoreau
A customer is the most important visitor on our premises. He is not dependant on us – we are dependent on him.
~author unknown
A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.
~author unknown
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
~author unknown
Common sense if of paramount importance in business and customer service.
~author unknown
Customer complaints are the schoolbooks from which we learn.
~author unknown
Customer service is awareness of needs, problems, fears and aspirations.
~author unknown
Customer service is training people how to serve clients in an outstanding fashion.
~author unknown
If we don’t take care of our customers, someone else will.
~author unknown
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, every thing else is much easier.
~author unknown
People perform best and deliver the best customer service, when they like what they do.
~author unknown
The customer is king.
~author unknown
The quality of our work depends on the quality of our people.
~author unknown
The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.
~author unknown
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
~author unknown
Treat every customer as if they sign your paycheck…because they do.
~author unknown
Washrooms will always tell if your company cares about its customers.
~author unknown
The goal as a company is to have customer service that is not just the best, but legendary.
~Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
~Sam Walton
If you don’t genuinely like your customers, chances are they won’t buy..
~Tom Watson
Although your customers won’t love you if you give bad service, your competitors will.
~Kate Zabriskie