Welcome to Stories for Trainers!

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The Retiring Carpenter Story

Provide the quality of service you would want for yourself.

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The Wrong Guy

If your company is in the public eye and your customers are your viewers...be very careful that your information...and interviewees...are accurate!

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Two Brothers and the Geese

Use this story to talk about being thorough, responsive and/or going above and beyond.

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Airplane Maintenance

These are examples of ground crew mechanics having some fun with their customers, the pilots.

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The Brewery's Policy

Sharing information can help solve problems.

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The Stamp

Be careful how you explain things to your customers.

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Buddha and the Abuse

We choose our reaction to negative or abusive behavior.

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The Lock and Key

An example of above and beyond customer service.

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The Angry Passenger

This isn't the best way to handle an angry customer, but it sure is funny!

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Starfish

Believe you can make a difference.

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